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WELCOME

The Emergency Department at Hassabo International Hospital which provides its services 24 hours a day, 7 days a week. Our Department is well equipped with the most state-of-the-art shock/trauma and cardiac monitoring equipment. It is an honor to say that a team of specially trained staff responds to a wide range of illnesses & injuries to promptly provide the most state-of-the-art quality care for patients of all ages. HIH Emergency Department includes a full staff of emergency physicians, orthopedists, general surgeons, obstetricians, pediatricians, nurses, patient care technicians &information associates who work together as a team to provide a patient- focused approach to emergency care. This content will help you know more about our Emergency Department. If you have any additional questions, please do not hesitate asking one of our staff members.

About our Emergency Department

Care You Can Trust!

When moments count and you are faced with a medical emergency you can trust in HIH Emergency Department which is committed to providing the highest quality emergency care. Our Emergency Department is divided into two isolated areas: a Fast Track clinic and the main Emergency Department which include three different areas: waiting area, where you wait until your name is called; initial assessment area, where you get the initial clinical assessment and diagnosis; and treatment and observation area, where patient stays until discharge or admission is decided. The Fast Track Clinic is for non-urgent patients and it is staffed with a Nurse Practitioner and a family practice physician and supported by a full scope of practice Licensed Practical Nurse.The main Emergency Department is for more urgent patients and it is staffed 24/7 by a board certified Emergency Room (ER) physician and ER trained nurses 24 hours a day. In addition, in cases of highly sub specialized investigations or treatments HIH is proud of its collaboration with neighboring diagnostic and specialized centers to provide the continuity of care our patients deserve.

The Emergency Department is exclusively for urgent care. So non- urgent conditions should be carried out at the Hassabo international hospital Clinic, not at the Emergency Department.

When to use the Emergency Department:

The mission of Emergency care is to immediately treat patients with an acute serious illness that would lead to serious or disabling complications if not treated as early as possible. An emergency is a medical condition that threatens your well-being and life, if you don’t get the care as soon as possible

Urgent medical conditions may include:

  • Any chest pain
  • Difficulty breathing
  • A sudden, severe attack of headache
  • Large deep cut or wound
  • Choking
  • Poisoning
  • Severe bleeding
  • Sudden confusion or weakness
  • Possible broken bone
  • Suddenly not able to move or speak
  • Frequent and severe vomiting and diarrhea deteriorating your general condition

Non-urgent medical conditions may include:

  • Minor cut
  • Need for a prescription refill
  • A cold
  • Mild flu

In these non-urgent conditions, please contact our clinic, when possible

Most Emergency Department visits aren’t planned. However, if you are able, come to the ER as prepared as possible.

Important things to bring with you:

  1. Your photo ID.
  2. list of the medications that you take
  3. Any records you may have concerning your health.

What to expect when using the Emergency Department:

When every second counts we are with you!

On arriving to the Emergency Department, you will be triaged immediately by a nurse who is skilled in triage.

What is triage?

It is a system used to establish how sick you are and to ensure the sickest patients are seen first.  After triage, the staff decides to which area of the Emergency Department you need to go. More complex and urgent conditions are moved into the main ED and less complex patients are moved to the Fast Track clinic.

In general, the triage system (the system used to assess how serious your condition) has five levels:

Level 1 – Immediate: life threatening

Level 2 – Emergency: could become life threatening

Level 3 – Urgent: not life threatening

Level 4 – Semi-urgent: not life threatening

Level 5 – Non-urgent: needs treatment when time permits.

Waiting for treatment

We strive to provide quality care as quickly as possible. The Patients are treated in order of medical urgency, not necessarily in order of arrival which means the most seriously ill patients are seen first even though they may come after other patients. Your waiting depends on how busy the department is, and the number of patients whose conditions are more urgent than yours. We appreciate your patience if you are asked to wait and we do our best to keep your wait to a minimum and make you comfortable. While you wait, if you have questions or you feel your condition changes, please let the triage nurse know. The triage nurse will also be checking with you regularly.

When you see the doctor

When your name is called you will be moved to the clinical assessment and treatment room where your doctor will examine you and discuss your symptoms, including your level of pain. If any treatments or tests are required, we have the resources to conduct almost all of these onsite.

Depending on your condition, your nurse may need to:

  • Administer medications
  • Draw blood samples for lab tests
  • Collect urine
  • Insert an intravenous (IV) cannula

If tests are required, you will be asked to wait for your results. The following time frames are provided as estimates only:

  • Most blood tests require approximately 60-90 minutes for results reporting
  • Imaging tests such as X-rays and ultrasound exams, Magnetic resonance imaging (MRI), computed tomography (CT) scans and special radiology studies take from 15 minutes to several hours.

Reevaluation

After receiving your test results, An ED physician will reassess and reevaluate your condition, because the results may help them determine accurately the type of treatment you need. In addition, don’t be embarrassed to tell your nurse how you feel because this is as vital as your test results, so let your physician or nurse know about any pain or discomfort you may feel. Following your reevaluation and treatment, you may be admitted to the hospital, or you may be allowed to go home depending on your condition.

Discharge

All patients when they are discharged from ER receive instructions to follow at home. These instructions include the doctor impression about your condition, how you can safely care for your wound or illness, instructions for your prescribed medications and recommendations for follow-up medical care including scheduling appointments.

Be sure you let your family physician know that you visited the emergency department.

Admission to hospital

As your admission is unplanned, If your condition requires admission to hospital, you will stay in the Emergency Department until a hospital bed is ready for you.

Our services

We provide comprehensive care for full scope of illness and injury including stabilization services for minor and major illnesses and injuries (including stroke, cardiac episodes, infections, concussions, high fevers, and bone fractures)

What we treat

  • Asthma
  • Bleeding
  • Breathing problems
  • Burns
  • Chest pain
  • Coughs and colds
  • Cuts and lacerations
  • Dizziness / fainting
  • Falls
  • Fever
  • Head injury
  • Headaches
  • Muscle aches and pains
  • Seasonal allergies
  • Stomach pain
  • Stroke
  • Traffic accidents
  • Vomiting / diarrhea
  • Weakness

Visiting a patient in the Emergency Department

If you are coming to see someone who is being treated in the Emergency department, you should follow emergency department (ED) visitor guidelines which allow one visitor at a time for adult patients or two adult visitors (parents) for infant/child patients

When you shouldn’t visit:

There are times when you shouldn’t visit the hospital to protect the health and safety of you, our patients and the staff.

Please do not visit if you experience a cold, fever, vomiting or diarrhea or other contagious symptoms and come when you feel well after you’ve been symptom free for at least two days and your family is still in the hospital.

Questions and/or comments

Our first mission is to give you a satisfactory service. Your satisfaction is our responsibility.

If, after reading this, you still have any comments or questions, please feel free to ask any of our staff members, the Specialists, nurses or even receptionist in our department. They will do their best to give you more information or arrange an appointment for you with the Consultant or the patient service manager

We would be happy if you could let us know whether you are satisfied about our care. For this purpose a visitor’s book & evaluation form are available in each unit of our departments. We would like you to write down your comments, experiences and/or suggestions for improvement, so that we can share this with our staff members. This data may help us to improve our service at the department.

The Medical Director /patient & care provider service center can be reached on 01006625687-23520003-23521002-23520008-23521006-23521007-23520040

 or via the e-mail address:

Patientfeedback@hih.com.eg

Complaints@hih.com.eg

Dr. Mohamed Saleh Tawfik

Education Bachelor of Medicine and Surgery, Cairo University. Master in Ear, Nose and Throat. PhD in Ear, Nose and Throat.…

Dr. Nihad Kamel Fouad

Education Diploma in Ophthalmology – Al Qasr Al Aini Diploma in Laser and Biological Sciences _ Cairo University Diploma in…

Dr. Amira Mohamed Zaian

Education Bachelor of Medicine and Surgery (very good) Kasr Al-Aini. Master of Pediatrics 1993 Kasr Al-Aini (Cairo Medicine) Conditions Treated…

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