The staff of HIH understands the unique and positive impact that loving families and caregivers can have in helping babies grow and become healthier.
We invite you to visit your baby while he/she is in the NICU, but for the safety and health of all the babies, the NICU has specific requirements of visitors
Family/Visitors – We appreciate that family support is valuable during this time. They are welcome to come to the unit and see your baby as long as they are accompanied by a parent with an ID band. We are committed to environmental constraints; so, there can be only one visitor and a parent at a bedside at any given time.
Due to limited space and infection control issues, only two people are allowed to be at the bedside at a time.
Important Tips When Visiting
Please scrub your hands for three minutes before entering the NICU. This is extremely important because new-borns have an immature immune system and as are more prone to infection.
- All visitors should be with a good health and free of infection or illness during the visit. For persons who feel ill or have experienced any of the following symptoms within the last 48 hours, they should not visit the hospital. These symptoms include fever, cough, sneezing, runny nose, sore throat, skin rash, vomiting or diarrhoea.
- Visitors should respect all of our patients’ needs for rest and privacy.
- Patient information is confidential and should not be discussed in public areas.
- Typically nurses will change shifts at 7:45 a.m to 8:15 a.m., 7:45 p.m to 8:15 p.m . At these times, a shift-to-shift report will take place. Please allow the nurses this time to exchange important information about the patient’s condition. This report is necessary to ensure a smooth transition of care.
- HIH requires guests to refrain from smoking or any other tobacco use anywhere on HIH’s property.
Visitors should not bring food or drinks into the critical care areas. Check with the nurse before bringing food to a patient.
Parents can check on their infant anytime except during shift report by calling the NICU. The Information Associate will ask for the child’s last name and who is calling then he/she will connect you with the baby’s primary care physician to receive the latest information about your infant’s condition. The primary care physician will request you to give the phone identifier number to ensure patient confidentiality.
For the safety of our patients and families, the unit is a locked unit. To enter, please press the button outside the entry doors. A staff member will let you in and out of the unit.
When first admitted to the unit, many things need to happen quickly for your baby’s well being. Please feel free to come and see where your baby will be in our unit and then give the medical team approximately one hour to settle your baby in before you have a prolonged visit.
To keep your baby safe and to ensure confidentiality, you will be asked to show your ID band that matches your baby one on entering the unit, at your baby’s bedside, or if you call for phone updates. When calling, you will be asked to read the number on that band to the staff for identification
Please keep the ID band on all the time. As It is your primary source of identification for entry and to get information about your baby during their stay.
Our hospital policy is to provide information to parents or legal guardians only.
To help prevent infection, everyone entering the unit MUST wash their hands at the desk before going to see their baby. Please wash your hands or use the hand disinfectant any time before or after you touch your baby. You will see our staff doing this too.
There may be times that we have to limit the number people. Please speak with your baby’s nurse regarding how many people can be at the bedside. These decisions will be based on your baby’s condition and the condition of the other babies in the unit. Additional people will have to wait in the NICU waiting room which is located at the entrance to the unit.
To provide your baby with the safest care possible, the unit may need to close to all visitors except parents without prior notice. Please look for a sign posted on the NICU entrance.