Emergency Department

Here When You Need Us Most.

Introduction

The Emergency Department at Hassabo International Hospital which provides its services 24 hours a day, 7 days a week. Our Department is well equipped with the most state-of-the-art shock/trauma and cardiac monitoring equipment. It is an honor to say that a team of specially trained staff responds to a wide range of illnesses & injuries to promptly provide the most state-of-the-art quality care for patients of all ages.

HIH Emergency Department includes a full staff of emergency physicians, orthopedists, general surgeons, obstetricians, pediatricians, nurses, patient care technicians &information associates who work together as a team to provide a patient- focused approach to emergency care. This content will help you know more about our Emergency Department. If you have any additional questions, please do not hesitate asking one of our staff members

About Department

When moments count and you are faced with a medical emergency you can trust in HIH Emergency Department which is committed to providing the highest quality emergency care. Our Emergency Department is divided into two isolated areas: a Fast Track clinic and the main Emergency Department which include three different areas: waiting area, where you wait until your name is called; initial assessment area, where you get the initial clinical assessment and diagnosis; and treatment and observation area, where patient stays until discharge or admission is decided.

The Fast Track Clinic is for non-urgent patients and it is staffed with a Nurse Practitioner and a family practice physician and supported by a full scope of practice Licensed Practical Nurse.The main Emergency Department is for more urgent patients and it is staffed 24/7 by a board certified Emergency Room (ER) physician and ER trained nurses 24 hours a day. In addition, in cases of highly sub specialized investigations or treatments HIH is proud of its collaboration with neighboring diagnostic and specialized centers to provide the continuity of care our patients deserve
The Emergency Department is exclusively for urgent care. So non- urgent conditions should be carried out at the Hassabo international hospital Clinic, not at the Emergency Department

Questions & Comments

Our first mission is to give you a satisfactory service. Your satisfaction is our responsibility.
If, after reading this, you still have any comments or questions, please feel free to ask any of our staff members, the Specialists, nurses or even receptionist in our department. They will do their best to give you more information or arrange an appointment for you with the Consultant or the patient service manager
We would be happy if you could let us know whether you are satisfied about our care. For this purpose a visitor’s book & evaluation form are available in each unit of our departments. We would like you to write down your comments, experiences and/or suggestions for improvement, so that we can share this with our staff members. This data may help us to improve our service at the department.

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or via the e-mail address:

patientfeedback@hih.com.eg
complaints@hih.com.eg