PREPARING TO COME TO HOSPITAL

COMPLETE YOUR REGISTRATION FORM

To save your time when you arrive at the hospital, please complete the online registration form at www.hih.com.eg/registration/.
Online registration enables us not to waste time filling the registration form manually, so it is better to complete the form that is included in this pamphlet and then return to us. Please read carefully the summary of admission terms which includes essential consent information that you must put in mind.

COMPLETE YOUR PRE-ASSESSMENT QUESTIONNAIRE

Pre-assessment is done if you are coming to the hospital for an operation or procedure. So prior to your admission to the hospital, we advise you to complete an online questionnaire. This questionnaire includes your past medical history, drugs and whatever else that may be related to your admission. We would like you to complete your online pre-assessment questionnaire at least one week before your forthcoming admission. Don’t worry it takes only 10-15 minutes to be completed, and this is determined by your medical history. Follow this link www.hih.com.eg/preassessment/ to complete your questionnaire.

What about if I cannot complete the online questionnaire?

  • If you cannot complete the online assessment, please contact our pre-assessment team or email us at preassessment@hih.com.eg
  • After that we will assess your questionnaire and if additional information is needed, we may contact you. 
  • We may also schedule an appointment for you to undergo a direct assessment with one of the anesthesiologists.

During this direct assessment, please provide your pre-assessment team with all the needed information. For example, if you are taking anti diabetes drugs or blood-thinners, don’t forget informing the anesthetist about that at least one week before your admission. Any minor information related to your medical history is vital; it enables us to provide you with the most appropriate care.

OTHER TESTS

Your consultant may request other tests before your surgery. To get more information contact your consultant or email us at preassessment@hih.com.eg

CONFIRM YOUR INSURANCE AND FUNDING ARRANGEMENTS

IF YOU ARE INSURED

If you are insured, please don’t forget to contact your insurance agency before admission. Referral letter and claim details are required to be able to process and authorize your admission.

Sometimes, we require an authorization letter from your insurance agency confirming they are covering the charges. It is necessary that you ensure that your insurance agency cover the treatment before undertaking it.

Full insurance details are required by the registration staff in the hospital at or before admission for direct settlement. While the hospital will invoice your insurer directly, you are responsible to confirm that claims are processed promptly. Should guarantors, insurers or sponsors decline or postpone payment, you will be invoiced for direct settlement.

Don’t hesitate to contact us regarding your insurance. You can email us at Preadmissions@hih.com.eg

IF YOU ARE SELF-PAY PATIENT

The total fees of treatment should be paid prior to or on admission. Costs of the Self-pay hospital procedures are estimated by the hospital, Please contact the cashier’s department to pay your bill on 23520003-23520008-23521002-23521006-23521007-23520040 – 01006625687 or please email us at selfpay@hih.com.eg .
Self-pay patients will always be issued with an one-line invoice that cannot be itemized at any time. Available Payment options are cheque, bank transfer, cash or credit/ debit card. Fortunately, online payment will be available soon. It must be considered that if you want to pay via bank transfer, the fees must be cleared and be showing on your hospital account prior to your admission.
• Bank transfer to:

Sort code:
Account number:
International swift code:

Kindly ask for a transmission report from your bank and bring it with you on admission day. In case that you do not bring it, it could postpone your refund, should money be returned.

Hassabo international hospital works a strict discount strategy.
All refunds must be paid in the same way as the first payment was paid, except if this was paid in cash, a check will be issued. Cash cannot be refunded on site.

IF YOU HAVE A THIRD-PARTY SPONSOR

in case that a third party will cover your treatment fees, for instance, your manager, solicitor or trust then we either require payment beforehand or confirmation of financial cover of the treatments approving the treatment.
Please note that all professional fees you pay for separately in your bill. In other words, they are additional to your hospital costs. To know these costs, you should contact your doctor’s office.
Your consultant may request other tests before your surgery. To get more information email us at Preassessment@hih.com.eg

STOP EATING AND DRINKING AT THE APPROPRIATE TIME BEFORE YOUR PROCEDURE

Fasting before surgery is vital to prevent pulmonary aspiration. So to ensure your safety; It is essential to follow your doctor’s instructions. So if you ate before surgery, it could delay or cancel your surgery on the day.

IF YOU ARE HAVING GENERAL ANAESTHETIC OR SEDATION

  • You must stop eating at least six hours before your admission time. This includes sweets and chewing gum. But it is allowed to drink water up to two hour prior to your admission time. It is mandatory to stick to these instructions regarding fasting for six hours for food and two hours for water to ensure that your stomach is empty. 
  • In some cases the patient is asked to follow these instructions although they are not having general anesthetic, for example in case of having a gastroscopy with a local anesthetic throat spray. 
  • If you have diabetes, prior to general anesthetic, please speak to your doctor about your fasting and medications. 
  • Please in case of any concerns regarding fasting, don’t hesitate to contact your doctor or the pre-admission assessment team on 01000724283 
  • If your admission time is very early, we encourage you to eat something before going to bed, and to wake up early so you can drink water before you arrive. 
  • Instructions regarding what is NOT allowed prior to the:
    • drinking alcohol as it will disturb the effects of an anesthesia. You should be stop it at least 24 hours prior to your admission, or sedation.
    • Smoking on the day of your surgery.

A NOTE ABOUT MEDICATION

Discuss with your doctor before your admission if any of your medication should be taken or discontinued prior to your admission. If you have any questions, please speak to the nurse

IF YOU ARE HAVING LOCAL ANAESTHETIC

  • If your surgical procedure is under local anesthetic, You do not have to fast prior to your surgery. So it is allowed to have a light meal at least two hours prior to your admission time. 
  • In some cases you are asked to fast although you are having local anesthetic, for example in case of having a gastroscopy with a local anesthetic throat spray. So listen to your doctor’s instructions carefully.

IF YOU ARE HAVING BOWEL SURGERY

Your doctor will discuss with you the specific instructions including bowel preparation, diet and nothing per mouth times.

IF YOU ARE HAVING A COLONOSCOPY

If you are having a colonoscopy, you should prepare your bowel by fasting and hydration; this is essential to have a clean and empty colon for the procedure.
Fasting is important and also is remaining hydrated by drinking up to three liters of water. Both aid the cleansing process. You should stop eating or drinking anything two hours prior to your surgery. Please speak to your doctor (the best source of information) to get the full instructions about how to prepare for a colonoscopy.

NOTIFY US IF YOU HAVE SPECIAL REQUIREMENTS

We want your stay to be as comfortable as possible, so please let us know in advance if you have any special requirements. This can include:

  • A disability
  • Hearing or sight difficulties
  • Need of an interpreter
  • Dietary requirements such as allergies, intolerances, halal or kosher meals.

Please email us at reservation@hih.com.eg or call on 01014144350 to discuss your requests.

STAYING OVERNIGHT

We aim to provide you with a peaceful caring environment where you feel relaxed and supported. We put into consideration staying overnight requests for an adult family member or friend to remain for the night with you.. So there are some factors that the nursing staff must consider to make the decision of letting somebody stay for the night with you.

These factors include:

  • Your health condition 
  • Departments policy
  • Security
  • fire regulations.

So in view of these criteria:

  • Only one guest is allowed to stay for the night with you
  • Children younger than 18 are not allowed to stay overnight but are welcome to visit.

Please note that this service is additional, so you will charge for it.

CRITERIA:

  • The patient has been assessed by their consultant or nurse as critically ill
  • The relative/friend is acting as a carer/interpreter/chaperone for the patient
  • A patient who needs emotional support during their end-of-life care
  • The patient is under 18 years of age.

WHAT TO BRING WITH YOU

WHAT TO BRING WITH YOU:

  • Please bring all the medications that you take these days, in the original packaging not in dosette box. As long as you stay with us, your medicines will be stored in the ward’s medicine room after being checked by the pharmacist. Also, you will take back your medicines on your discharge. 
  • A pair of well-fitting slippers or flat-soled shoes 
  • Your HIH ID Card in case that you have been a patient at HIH previously.
  • All your previous medical records including: X-rays, reports, scans, and letters
  • Please wear your own glasses for your surgery. Don’t forget your glasses’ cases and your eye solutions.

IF YOU ARE STAYING OVERNIGHT, bring with you:

  • Comfortable pajamas.
  • Dressing gown and Night clothes.
  • Personal toiletries such as Toothbrush and shampoo
  • A magazine/ book to read
  • A laptop to help pass the time (Wi-Fi is available throughout the hospital).
  • The chargers of your electrical appliances.

Things not to bring to the hospital:

Hospital cannot be responsible for any damage or loss to any valuables regardless of whether they belong to you or your visitors. So please leave the following at home including

  • Jewelry (except for a wedding ring), cheque books, credit cards and large amounts of cash.
  • Any body piercings or removable devices should be removed before your surgery. 
  • Tobacco products including e – cigarettes are not allowed anywhere in the hospital. Also, HIH policy is not to allow candles, burners or incense; this is to ensure the safety of the place.

If you want to bring any valuables with you to the hospital, please know that it is your responsibility and the hospital cannot accept liability for any loss or damage.
So please pack for the hospital only what you will need during your stay.
If you bring to the hospital any valuables, we may ask you to complete a property disclaimer.

Coming to the hospital

The consultant will inform you details regarding your admission stating what time to come for your admission and how to prepare for your procedure. In case that you have any inquiries about your admission time or date, kindly contact the hospital on 01006625687.

SMARTPHONE TECHNOLOGY

We strive to provide you with state of the art care; our staff utilizes the most recent secure smartphone technology which enables them to communicate with each other immediately.
If you see any of our staff utilizing cell phones, please know that they are doing their best to provide you with the highest levels of care. In case that you have any questions regarding this technology, don’t hesitate to speak to our staff who is delighted to answer your questions.

GETTING HERE

Hassabo International Hospital 6 Ahmed Fakhry street, Nasr city, Cairo

What to do when you arrive

  1. Please go to the main reception when you arrive and give your name and appointment letter/card to the receptionist. Then you will be takent to your room or to the pre-surgery area. 
  2. A nurse will meet with you and explain all the room facilities for your care and comfort. 
  3. The Admissions Officer will then visit you to review your personal details and to get your signature on the relevant admission documents. 
  4. Then a Surgical Specialist and a nurse will come to make sure you are ready to the surgery, to conduct some basic tests such as taking your blood pressure and to confirm the time of your surgery. This can change because of unexpected circumstances; however, we will always keep you informed. Please give any X-rays or medications to the nurse. 
  5. In case of female patients of childbearing period, you will be asked likewise to complete our Assessment of Pregnancy form to ensure that you don’t need a pregnancy test. This is vital as certain medications and imaging scans as x-rays can hurt a fetus, so it is essential to see if there could be a potential risk. 
  6. If you have allergies or hypersensitivities to any foods, medications or dressings, please inform the nurse as early as possible. 
  7. Different people may ask you the same questions. This is because we need to ensure certain details are correct as part of our checking procedure. 
  8. The nurse will give you your patient identification band.

Your stay in the hospital

HIH staff aims to provide the patients with quality care. This is by the following:

  • Your clinical care is under supervision of a consultant.
  • Counseling you to be fully aware of all about the utilized procedures and treatments.
  • 24 hours/day care by a qualified specialist and nursing team.
  • You are welcome to ask any questions. All the staff is delighted to help.

YOUR ROOM

IF YOU STAY OVERNIGHT

Our goal is:

  • To make you feel at home
  • To meet your needs.
  • To provide you quality care in comfortable environment.

So, we offer private rooms which contain single bed, an ensuite bathroom and also include a TV, a phone, fridge, sofa, a wardrobe and AC. These rooms additionally have private toilets. If you desire, it can also accommodate a bed for your attendant. We clean your room every day.
If you forget to bring your personal toiletries, please tell your nurse to provide you with alternatives. Also, there are charging points for your electronic appliances. Please don’t hesitate to ask any questions or concerns, we aim to make your stay as comfortable as possible.

IF YOU ARE A DAY CASE

If you are a day case, you might be allocated a bed in the day case area.

PATIENT MEALS AND ROOM SERVICE

HIH room service offers menus for freshly prepared food, allowing for more personalized service. You can choose from the menu what you desire for your breakfast, lunch, and dinner all delivered to your room.

  • We offer a wide variety of meal selections, if what you requested is not included on the menu, please speak to the room services director. 
  • Tea and coffee are available free for you and your guests. You can call room service until 8.00pm; then you can choose from a selection of sandwiches, tea, and coffee from our cafeteria that’s is open until 12pm. 
  • Please note that guests’ meals are chargeable. 
  • To meet our patients’ dietary needs. Our chefs offer kosher and Arabic menus, including halal food.

VISITORS

We believe that visits are important to the healing process; so, there are no restrictions on visiting hours for inpatients during the daytime. But please follow these instructions:

  • Only three or four visitors are allowed at a time. 
  • Please ask your visitors to leave by 10.00pm. all the wards’ doors will be locked
  • We ask that all visitors who are feeling unwell or have had sickness or diarrhea during the previous 48 hours to refrain from patients. 
  • We welcome children to visit, however, should be accompanied and supervised by an adult all time. 
  • We caution against very young children, particularly who have not been immunized, from visiting.

PHONES AND INTERNET

  • You’re welcome to use your cell phone in your room. However, please check with your nurse where also you can use your phone, as in certain areas of the hospital mobiles can affect electronic support devices or medical monitors. 
  • You can use the bedside phone to get calls from your relatives and friend. Please ask them to call the switchboard and give your room number, and we will put them through to your room. 
  • Wi-Fi is available throughout the hospital.

INFECTION PREVENTION AND CONTROL

Our pride is that we have an extremely low infection rate; one of our top priorities is to control the risk of infection. This can be achieved by HIH infection control team where every member does his best to prevent infection spread among the patients. You are our partner by helping us maintain the standards.
We have strict protocols to ensure an extremely low infection rate; these include obligatory training for all our staff to learn how to control and prevent infection.

METHICILLIN-RESISTANT STAPHYLOCOCCUS AUREUS (MRSA)

Around 30% of the population is carriers of Methicillin-resistant Staphylococcus aureus (MRSA). So HIH policy is to screen all the admitted patients to the hospital for MRSA, or those having treatment in a high-risk area, for example, the renal dialysis unit, except for those having a dental procedure or endoscopy or as a day case. If the screening results are positive, you will get a treatment consisting of a nasal ointment and an antiseptic wash. Don’t worry; it is a protective measure.

HAND WASHING

Hand washing is vital to prevent nosocomial infections, so alcohol hand sanitizer is available all through the hospital. All staff and visitors have to use it on entry and exit to all departments.

RECENT ILLNESS OR INFECTION

  • If you have had any recent illness or infection before or on admission, please inform the nursing staff immediately.
  • Recent infections include nausea, vomiting, diarrhea, or any infections that have been treated by antibiotics. 
  • Wash your hands repeatedly particularly before meals and after using the bathroom; wipes are available if you are unable to get to the bathroom to do this.
  • Do not touch any of your wounds or drains and catheters. 
  • If you experience any loose, wet or soiled dressings inform the nursing staff to provide you with the suitable one.
  • Maintain wearing clean clothes in case of assistance HIH nurses are more than happy to assist.

YOUR VISITORS

  • Please ask your visitors who are feeling unwell to postpone their visit for at least 48 hours
  • Kindly ask your visitors who work in close contact with other people or animals, such as nurses and vets, to change their clothes before visiting you.
  • Ask your visitors to wash their hands using the alcohol hand sanitizer in your room on arrival. 
  • Do not let your visitors touch your wounds or cannula sites. 
  • Do not let your visitors sit or rest on your bed. 
  • Do not let your visitors use your bathroom; they can utilize the designated toilet facilities.

PATIENTS REQUIRING ISOLATION PRECAUTIONS

Isolation precautions are required for patients who are either known or recently acquired a specific type of infection, or who have defective immune status. This will include staff, and sometimes visitors, being required to participate in further safety precautions when entering your room. Nursing staff will give you and your visitors all the instructions. Please speak to the staff about any concerns.

YOUR ENVIRONMENT

HIH cleaning and infection control personnel frequently monitor all areas to ensure that high standards are maintained and that guidelines are being adhered to. So don’t hesitate to speak to the staff about any areas of concern.

Your procedure

GETTING READY FOR YOUR PROCEDURE

  • The nurse will give you a gown to wear before your procedure. 
  • If you want, you can wear cotton underwear underneath it or ask the nurse for paper clothing. 
  • Your doctor, as well as anesthetist, will ask you to sign a consent form before your surgery, if you have not done this yet. If the patient is under 18 years old, consent from a responsible adult is required. Your nurse will give you a copy of the consent form.
  • Ask about any concerns regarding your surgery
  • The nurse will give you surgical stockings to wear to help prevent blood clots, 
  • Then the nurse will take you to the theater suite after checking your personal details carefully.
  • Theatre nurses will check a number of safety checks with the nurse from your ward. This is to ensure the theatre team has all the right and information required to complete your procedure.
  • If you are having surgery on a particular part of the body, your surgeon may mark the area at this time.

AFTER YOUR PROCEDURE

  • You will be taken to the recovery room after your procedure.
  • If you have had general anesthesia, a qualified recovery anesthetist and nurse will care about you until retrieving consciousness and are ready to come back to your room. 
  • As a part of general anesthesia care, an oxygen mask may be over your face when you wake up. Also when you wake up, don’t worry if you experience drowsiness, confusion or disorientation. All is normal.
  • When you come back to your room, your nurse and surgical specialist will assess you to ensure you are recovering well. If you feel pain or nauseous after your surgery, please tell your nurse to give you medicines to help. 
  • According to your surgery, you may have anti-coagulant injections for the first few days following your surgery. 
  • Also according to your surgery, your doctor will determine when you can begin eating and drinking again – your nurse will give you more information about this.

Discharge

Your physician may order some tests as listed below:

PLANNING YOUR DISCHARGE HOME

To ensure you are not left waiting, we start planning your discharge soon after your admission. This ensures continuity of quality care, and that everything is coordinated for you to go home, where you can proceed with your recovery in a safe and smooth environment.
On discharge, your doctor will give you a letter for your Primary physician.

INPATIENTS

condition with the nursing staff to decide on your discharge time and date. Your nurse will speak to you to schedule any follow-up appointments.

We discharge our patients after the physician’s permission. You can expect to be discharged by 11.30am on the day of your discharge. You should be aware that this time may be delayed in case of certain circumstances. If you want to be discharged earlier, please speak to your nurse and we will do our best to ensure everything is prepared by this time. We advise you to arrange for someone to take you to home from the hospital. Please talk with the nursing team about your arrangements.

DAY CASE PATIENTS

  • Discharge criteria include tolerating food intake, passing urine and feeling well.
  • If you have had IV sedation or general anesthesia, arrange for a responsible adult to take you home from the hospital and to care for you for the following 24 hours. 
  • Upon your discharge, you should go home directly to ensure recovering as quickly as possible, as you may feel ill after leaving the hospital, and you might not sleep well.

TAKE-HOME MEDICATION

  • If you are prescribed medications to take home with you, your nurse will educate them to you before you go. 
  • If you are insured, please ensure that your insurance agent cover your medications.

Note that most insurance companies do not cover take-home medications.

Once you are at home

ADVICE FOR PATIENTS

  • It is normal to feel tired, so just do the things you feel capable. get somebody to help you
  • Drink large amounts of fluids but do not drink any alcohol for at least 24 hours.
  • Stick to regular small meals and also eat high fiber diet to avoid constipation
  • Do not drive a car, operate heavy machinery or make important decisions for 24-48 hours after you leave the hospital.
  • Please follow the instructions from the nursing and clinical staff when taking prescribed medicines, including painkillers.
  • Arrange for a family member or a friend to help you likewise with showering or bathing, if you feel dizzy.
  • Feel completely recovered before going back to your work
  • After 24-48 hours, you condition will improve significantly, and you will require less help.

ADVICE FOR FAMILY AND CARERS

  • Assist with household tasks, for example, cleaning and cooking.
  • Assist with dietetics including menu planning and offering large amounts of fluids to drink (not alcohol).
  • Help with washing/showering and getting dressed.
  • Ensure the medications are taken as prescribed by the medical team.
  • Ensure that you and the patient are knowledgeable with the common complications following the surgery –for example, pain, bleeding, signs and symptoms of infection, swelling and temperature and how to proceed if they occur.
  • Ensure clean hands to prevent spread of infection, if you want to care for the wound. This can be achieved by washing your hands with cleanser, then dry them with a clean towel before contacting the wound. Wash them again after finishing. Please keep wounds away from open windows and pets. In case of any signs of infections including temperature, swelling, discharge or redness, please contact the hospital for assistance.

QUERIES AND CONCERNS

Don’t hesitate to contact us if you have any concerns you want to talk about after your surgery, please telephone the number on your discharge information.

Or call 010025687 and ask to speak to the Medical Director.
In case of an emergency situation related to your hospital stay, please contact your doctor or GP or go to the nearest accident and emergency department.

Frequently asked questions

Experiencing pain after your procedure is normal. The pain that you experience nobody else recognizes it unless you explain it. Painkillers are a good solution to return to normal activities as early as possible, so it is necessary to take them regularly to relieve pain. If the pain is very disabling, further painkillers are available on demand. So kindly let us know what you feel; your pain journey will be easier when we work together.

Although painkillers make you feel better, all painkillers can be dangerous, and the side effects include nausea, vomiting, drowsiness or sickness. These can be managed by the medical team. Simply contact us if you experience any side effects, do not wait for it to go away.

No. You should only take painkillers to relieve your pain, not to sleep or relax.

Paracetamol is a first-line treatment for pain that augement the effect of stronger painkillers. Prescribed paracetamol intake, makes you decrease the requirement to take strong medications thus decreasing the experience of side effects of those painkillers.

The nurse who discharges you will arrange an appointment for you in the Outpatient Department or your GP Surgery to remove any stitches/clips.

After some surgeries, your doctor recommends you wear surgical stockings day and night until you are capable of moving freely.

Loss of appetite after surgery is very common, but don’t worry your appetite will return to normal in time; please ensure eating properly, likewise eat light diet, plenty of fibers and a lot of nourishing fluids. In case of any concerns, don’t hesitate to contact your doctor or GP.

You may experience disturbed bowel function for four to five days after your surgery. This can occur as a result of anesthesia, painkillers use or if your surgery mad you immobile for a while. Normal bowel movement should return when your appetite improves and you move freely. We advise you to stick to a high-fiber diet and drink plenty of water. In addition, certain medications such as antibiotics and anti-inflammatory medications cause diarrhea. In case of any concerns, don’t hesitate to counsel your doctor.

It depends on the type of your surgery. Please speak to your doctor to discuss this.
You will likewise need to contact your insurance company, as your premium might be affected according to your surgery.

We will give you a written statement that confirms your admission to hospital. At that point, you should see your consultant for a certificate to last until you can go to work again.

This differs according to your surgery and condition. Kindly speak to your doctor to get his advice. Also for further counseling services, don’t hesitate to contact us.

You can ask for copies of your medical records such as radiological images, blood tests and other tests that have been carried during your hospital stay. Kindly discuss the results with your doctor first to explain them to you.

If you want to have a chaperone during your examination, please speak to your nurse.

COMMENTS & COMPLAINTS 

We always appreciate patient feedback as this helps us to stay focused on what really matters to the users of our service. Please leave us your feedback on your experience when visiting Hassabo International Hospital below and we will use it to improve our service. Thanking you in advance.

Customer service hotline: 0101414430

Or contact us via email:

Comments & suggestions: patientfeedback@hih.com.eg

Complaints: complaints@hih.com.eg
CONTACT US
6 Ahmed Fakhry Street, Nasr city, Cairo, Egypt
01006625687- 23520003-23521002-23520008- 23521006 -23521007-23520040
For further information visit our website at www.hih.com.eg 

Our Mission

Physicians and staff members in the cardiology Department are dedicated to provide the most up-to-date and comprehensive care available. In addition, our goal is to continue educating patients and their family members to help them gain a solid understanding of all care provided and procedures performed. Visit our Department of cardiology with any questions you may have.